For UK tradespeople, sole traders & small businesses
TactPay politely reminds your clients to pay — so you don't have to. Built for tradesmen and builders who'd rather be on the tools, sole traders juggling it all themselves, and small to medium businesses who don't have time to chase invoices by hand.
The problem
You did the job. The money is already yours. But over half of small business invoices in the UK get paid late, and every reminder means another uncomfortable message you have to find the words — and the time — to write.
Source: UK Small Business Commissioner / London Economics research, 2025; Xero Small Business Insights.
The solution
Every message is written around the job you actually did and sent from your own email address, so clients see you — not a robot. Gentle first, firm when needed, and always approved by you before it sends.
Pop in the client, the amount and the due date. That's the whole setup.
Warm, personal messages from your own email address — gentle first, firmer only if an invoice keeps sitting there. You approve each one before it goes.
Chasing stops the moment a client replies or pays, so nobody gets nagged twice.
Prefer to do it yourself first? Read our free guides to chasing unpaid invoices — what to send, when, and how to work out late payment interest — and writing a letter before action, including what to enclose with it.
No more writing the same awkward email over and over, or trying to remember who owes you what.
Polite, human wording keeps good clients happy while still asking clearly for your money.
A clear ladder of stages takes things firmer step by step, only when an invoice refuses to move.
Nothing sends without your approval, and you can pause chasing on any client or invoice.
One glance shows what's overdue, what's promised, and who's slipping behind.
If a client disputes an invoice, it's flagged and surfaced separately — so you can deal with the conversation rather than the invoice being chased blindly while the disagreement carries on underneath.
When a client replies, or an email bounces back undelivered, chasing pauses on its own — so no one gets nagged twice and you're never left sending reminders to a dead inbox.
TactPay connects to most major email providers, including Gmail and Outlook/Office 365, via a secure OAuth connection. You authorise access once — TactPay never sees or stores your password.
When an invoice reaches the final reminder stage, chasing pauses automatically so you stay in control. You can review the invoice and decide what to do next, or step in and handle it yourself. Nothing happens without your approval.
No. Email access is granted through a secure OAuth connection — you authorise TactPay once and your provider gives us a limited token. We never see, ask for, or store your password.
Yes. You can pause chasing on any individual invoice or across an entire client — and chasing also stops automatically the moment a client replies or an email bounces, so you're never caught out. Resume whenever you're ready.
No. You add and manage your invoices directly in TactPay — there's nothing to connect. Syncing with accounting software like Xero is on our roadmap, but it isn't required today and we're not promising a launch date.
Being owed money and being liked were never in conflict. Only bad chasing makes them feel that way.
Your card isn't charged until day 14. Cancel any time before then.